Refund policy

Returns

Returns are accepted only for products purchased directly from the official Burke Avenue by Craig the Barber website. Items purchased through professional barber supply stores or other retailers must be returned according to those retailers’ policies—please contact them directly for assistance.

All returns must be made within 14 calendar days of receipt. You must ensure the item is returned in its original shrink-wrapped packaging as received to confirm it is unused. Due to hygiene and safety regulations, opened, used, or damaged products cannot be accepted.

Customers are responsible for securely packaging returned items to prevent damage during shipping and must cover the return shipping costs. We recommend using tracked or recorded delivery for all returns. Returns must be pre-authorized by our customer service team; unauthorized returns will not be refunded, replaced, or repaired, and any associated costs may be charged to the customer.

Razor Blades & Handles

For hygiene reasons, all sales of razor blades and handles are final. Opened or                used blades cannot be returned or refunded under any circumstances.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 14 days with clear photos of the item and packaging. Verified claims will be resolved by replacement or refund at no extra cost to you.

Refunds

Refunds are processed only after the returned item is received, inspected, and approved. Refunds cover the cost of the merchandise only; original shipping fees are non-refundable. Up to a 10% restocking fee may be deducted from refunds. Refunds will be issued to the original payment method within 14 days of receipt.

Return Instructions:
Please ship package to following address.

ShipsRight LLC c/o Burke Avenue by Craig the Barber 
ATTN: RETURNS
1741 Industrial Drive, Unit 8
Sterling, IL 61081

EXCHANGES, DAMAGED OR MISSING PRODUCTS
Please email us immediately at info@burkeavenue.com if you receive a damaged product (broken jar), or if you are missing an item in your order. We will either track your package or replace the damaged items at our expense. For exchanges, all damaged items must be sent to our offices for a replacement.